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New Releases, Upcoming Events, and other stuff relating to Generation X Video & Media - 10 Regina St N, Waterloo, ON
To all of our customers:
This day had to happen eventually so we are choosing to do it now. Gen X Video will cease operation on Feb 28th, 2011 after serving Waterloo Region for 16 years. There are plenty of reasons we are shutting things down but the main one is that we no longer have the passion or drive to keep things going. It has been a fun run but we need to move on to something else.
So what does this mean? We will be starting to sell off our inventory on Jan 1, 2011. If there are titles you are interested in buying, talk to the staff and they will let you know the cost. We will not be doing a fire sale on our product because we know what we can get for them online. That doesn’t mean there won’t be some good deals but you won’t be getting an Out of Print Criterion DVD for $5.00 from us.
We will stop renting movies on Feb 14th (which seems appropriate). We expect all of our DVDs to be returned to us even though we are shutting down. Late fees will still apply. We do use a collection agency for the ne’er-do-wells who try to avoid paying what is due to us so please don’t make us send you there. We have always been fair over the years and we expect you to treat us in the same way.
If you still have rental credits on your account we suggest you use them quickly. If you would like to exchange your rental credits for store credit (so that you can purchase product instead), please let us know and we will come to an arrangement with you.
Your membership information will remain private with us until we can completely delete everything. We have to keep it on file until all of the taxes have been filed with the government but we promise to destroy the information after we have been given clearance.
Our store hours will be reduced during the sell off period. Check the sign outside the store or call our message at 519-888-4369 to get the new information.
Where can you rent the movies that Gen X carried after we are gone? Well, try Steve’s TV (Frederick St Mall), Far Out Flicks (Queen St in Downtown Kitchener) or the WPL or KPL. None of those sources are a complete replacement but you’ll find something worthwhile to watch. Failing that, use the Internet.
Finally, we appreciate your patronage over the last 16 years. We did not make this decision lightly. We have been considering this for the last 3 years. That doesn’t mean it isn’t hard for us too. We will miss being part of the Waterloo community. So long and thanks for all the fish.
Sincerely,
Mike Greaves (owner)
Chris Beckett (manager)